Gift Voucher FAQ
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| Purchasing Gift Vouchers |
Gift Vouchers are purchased just like any other item in our store. You can
pay for them using the stores standard payment method(s).
Once purchased the value of the Gift Voucher will be added to your own personal
Gift Voucher Account. You will receive an email confirming your purchase. Click on the link in your email to return to our site or return to our site and login. If you have funds in your Gift Voucher Account, you will
notice that the amount now shows in the Shopping Cart box, and also provides a
link to a page where you can send the Gift Voucher via email.
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| How to Send Gift Vouchers. |
| To send a Gift Voucher you need to go to our Send Gift Voucher Page. You can
find the link to this page in the Shopping Cart Box in the left hand column of
each page.
When you send a Gift Voucher, you need to specify the following.
The name of the person you are sending the Gift Voucher too.
The email address of the person you are sending the Gift Voucher too.
The amount you want to send. (Note you don't have to send the full amount that
is in your Gift Voucher Account.)
Please ensure that you have entered all of the information correctly, although
you will be given the opportunity to change this as much as you want before
the email is actually sent. |
| Buying with Gift Vouchers |
| If you have funds in your Gift Voucher Account, you can use those funds to
purchase other items in out store. At the checkout stage, an extra box will
appear. Ticking this box will apply those funds in your Gift Voucher Account.
Please note, you will still have to select another payment method if there
is not enough in your Gift Voucher Account to cover the cost of your purchase.
If you have more funds in your Gift Voucher Account than the total cost of
your purchase the balance will be left in you Gift Voucher Account for the
future. |
| Redeeming Gift Vouchers |
If you receive a Gift Voucher by email it will contain details of who sent
you the Gift Voucher, along with a short message from them. The Email
will also contain the Gift Voucher Number. It is probably a good idea to print
out this email for future reference. You can now redeem the Gift Voucher in
two ways.
1. By clicking on the link contained within the email for this express purpose.
This will take you to the store's Redeem Voucher page. you will the be requested
to create an account, before the Gift Voucher is validated and placed in your
Gift Voucher Account ready for you to spend it on whatever you want.
2. During the checkout process, on the same page that you select a payment method
there will be a box to enter a Redeem Code. Enter the code here, and click the redeem button. The code will be
validated and added to your Gift Voucher account. You Can then use the amount to purchase any item from our store |
| Redeeming Gift Vouchers |
| If you have funds in your Gift Voucher Account, you can use those funds to
purchase other items in out store. At the checkout stage, an extra box will
appear. Ticking this box will apply those funds in your Gift Voucher Account. Please note, you will still have to select another payment method if there
is not enough in your Gift Voucher Account to cover the cost of your purchase.
If you have more funds in your Gift Voucher Account than the total cost of
your purchase the balance will be left in you Gift Voucher Account for the
future. |
| When problems occur |
| For any queries regarding the Gift Voucher System, please contact the store
by email at info@austees.com.au. Please make sure you give
as much information as possible in the email. |
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